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Returns Policy


Should any products purchased arrive damaged or missing on delivery, we will require you to contact us at our office (email info@krgrp.co.uk / telephone 01358 788907) at the point of delivery to make us aware. No claims in respect of damaged goods or shortages can be accepted unless we are notified at the time of delivery whilst the driver is still on site. (Please make sure your delivery driver is aware of damages when signed for onsite)

If a delivery has been booked in and no one is available at the agreed delivery address and time window to accept the delivery, there will be a minimum of £60+vat charge to redeliver on the next available day. If an order is cancelled after a failed attempt to deliver there will be an additional £60+vat cancellation.

Need help?

Contact us at info@krgrp.co.uk / telephone 01358 788907 for questions related to returns.

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